USER AGREEMENT

This user agreement is an electronic record in terms of Information Technology Act, 2000 ("Act") and rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology (Amendment) Act, 2008. This user agreement is generated by a computer system and does not require any physical or digital signatures.

This user agreement is published in accordance with the provisions of Rule 3 (1) of the Information. Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and terms and conditions for access and/or usage of Prama Hikvision India Pvt Ltd ("Website").

In these terms and conditions of use ("Terms of Use"), the following terms shall have the meaning as ascribed to them below:

"User" refers to you, the person visiting including authorized Registered Dealer/System Integrator/ Registered Distributor/Channel Partner, accessing and/or using the Website by means of any communication device.

"Prama Hikvision India Pvt Ltd " refers to a Company incorporated under the Indian Companies Act, 1956, having Corporate Identity No. U74990MH2009PTC190094 and having its registered office address at Office No. 1- 4, 2nd Floor, Siddhivinayak Arcade, Akruli Cross Road No. 1, Near Kandivali Station, Kandivali (East), Mumbai - 400 101 (Maharashtra), India, which is the owner of all rights in this Website.

All references to "You" and "Your" shall mean the User. All references to "Company", "We", "Us" and "Our" shall mean Prama Hikvision India Pvt Ltd.

This is a legal and binding agreement between You i.e. the User of the Website and the Company and states the terms that govern Your use of the Website. By accessing this Website, You consent, agree and undertake to abide, be bound by and adhere to the Terms of Use and if You do not agree to these terms of use,You should not access or use the Website and any use thereafter shall be unauthorized.

By accessing and/or using the Website, You signify Your agreement to accept these binding Terms of Use herein. This document constitutes a legally binding user agreement between the Company and You. If you do not agree with any or all of the following terms of use (including the privacy policy), please do not access and/or use the website.

We reserve the right, at our sole discretion, to change, modify or otherwise alter these Terms of Use at any time without prior notice. Such changes and/or modifications shall become effective immediately upon being posted/published on the Website herein.

Your continued use of the Website following the posting of changes and/or modifications shall constitute Your acceptance of any revised Terms of Use. The Company retains the right at any time to deny or suspend access to all or part of the Website to anyone who the Company believes has violated any of these Terms of Use.

  1. ACCESS TO THE WEBSITE
    a. Your access to and use of the Website is subject to these Terms of Use, Privacy Policy and all applicable laws, rules, and regulations in India.
    b. The Company grants You a personal, revocable, non-exclusive, non- transferable right to access and use the Website, for commercial use only, in accordance with these Terms of Use. These Terms of   use, govern Your access of the Website and any data, message, text, image, codes, computer programmes, software, database, information, content, etc. that You, publish, share, transact, display     and/or upload.
    c. Please note that the availability of the Website in Your jurisdiction, and Your ability to access the Website is subject to the Company’s sole discretion. The Company may at its sole discretion restrict the Website from being accessed in certain geographical locations. You undertake that Your access of the Website shall be in compliance with all applicable laws (as amended from time to time). You understand that Your access of the Website and its contents may vary depending upon Your jurisdiction, device specifications, internet connection, etc. You acknowledge and agree that We will provide  You only access to the Website and that You will be solely responsible for all equipments may be necessary for You to access the internet, mobile and/or other connection, operator and service fees associated with Your access, etc.
  2. OWNERSHIP OF INTELLECTUAL PROPERTY RIGHTS:
    The following terms shall have the meaning as ascribed to them below:
    a. "Intellectual Property Rights" shall mean all patents, trademarks, service marks, copyrights, database right, trade names, brand names, trade secrets, design rights and similar proprietary rights of the Company whether registered or unregistered and all renewals and extensions.
    b. All rights, title and interest in the Intellectual Property Rights in the Website including without limitation all its constituents, content, text, images, audios, audio-visuals, literary work, artistic work, musical work, computer programme, dramatic work, sound recording, cinematograph film, a video recording, performance and broadcast under the Copyright Act, 1957, specifications, instructions, abstracts, summaries, copy sketches, drawings, artwork, software, source code, object code, comments on the source code and object code, domain names, application names, designs, database, tools, icons, layout, programs, titles, names, manuals, graphics, animation, games, applications, user interface instructions, photographs, illustrations, contests, and all other elements, data, information and materials ("Materials") are the property of the Company and/or its licensors and/or other respective owners and are protected, without limitation, pursuant to Intellectual Property Rights laws of India and the world. The Company retains full, complete and absolute title to the Website and all Intellectual Property Rights therein.
    c. The Website including any Materials thereon shall be deemed to be non- exclusively licensed to You by Us only for Your commercial use only for such period as We may, in Our sole discretion, deem appropriate. You shall not use, reproduce, redistribute, sell, offer on commercial rental, decompile, reverse engineer, disassemble, adapt, communicate to the public, make a derivative work, interfere with the integrity of the Website (including without limitation the software, coding, constituents, elements, Materials, etc.) in any manner whatsoever.
    d. You expressly confirm not to, directly or indirectly, copy, reproduce, modify, edit, re-edit, amend, alter, vary, enhance, improve, upgrade, create derivative works, translate, adapt, abridge, delete, display, perform, publish, distribute, circulate, communicate to the public, disseminate, broadcast, transmit, sell, rent, lease, lend, assign, license, sub-license, disassemble, decompile, reverse engineer, market, promote, circulate, exploit, digitally alter or manipulate the Website (including any and all Materials therein) (in whole or in part) in any manner, medium or mode now know or hereinafter developed.
  3. USER MATERIAL
    a. The Website may allow Users to publish content, data, information, text, images, videos, User’s opinion, recommendation, advice, view, etc. ("UserMaterial"). The User Material does not reflect the views of the Company. In no event shall the Company be held responsible for any User Material, neither does the Company endorse or recommend any User Material, nor shall the Company be liable for any loss or damages resulting from publishing of the User Material on the Website.
    b. By submitting a User Material, You grant the Company a perpetual, worldwide, royalty free, irrevocable, non-exclusive license to use, and authorize others to use the User Material in whole or in part, in any and all media or for training purpose, now known or hereinafter developed, including rights to use the User Material in isolation or in combination with any other material. You agree that in such circumstances, You are not entitled to any intimation or compensation from the Company.
    c. The Company will have the right to monitor, remove, suspend, destroy, use and change any User Material and/or content that is available on the Website generally, if any, in any manner that the Company may its sole discretion determine, at any time.
    d. By posting User Material on the Website, You undertake, represent and warrant to the Company that: (a) the User Material is derived from the genuine request for repair and maintenance received from the consumer of the Company product; and (b) is not defamatory, derogatory or abusive or malicious or hurtful to any person, particular entity, groups, caste, religion,
    race or community or seditious or pornographic or vulgar or in violation of any law.
    e. You agree, covenant and undertake that You shall not display, upload, modify, publish, transmit, update or share any data, information, content or message that:
    I. belongs to another person and to which You do not have any right to;
    II.is grossly harmful, harassing, blasphemous defamatory, derogatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, unlawful in any manner whatever
    III.harm minors in any way;
    IV.infringes any patent, trademark, copyright or other proprietary rights or intellectual property rights;
    VI.deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
    VII.impersonates another person;
    VIII.contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
    IX.threatens the unity, national interest ,integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable
    offence or prevents investigation of any offence or is insulting to any other nation/country;
    X.is offensive or has menacing character;
    XI.causes annoyance, inconvenience, danger, obstruction, insult, injury, criminal intimidation, enmity, hatred or ill will;
    XII.causes annoyance or inconvenience or is intended to deceive or to mislead the addressee or recipient about the origin of such messages.
    f.You further undertake that You shall not use the Website to:
    I. violate the privacy right or personal right or confidential information of any person;
    II. commit an act which could be construed as an act of cyber terrorism;
    III. collect, store and/or identify private/personal information of any user or person;
    IV. facilitate personal attacks on other individuals, entity, groups, caste, religion, race or community;
    V. stalk or otherwise harass another person or user;
    VI. upload, post or email any content that You do not have a right to transmit under any law or under contract;
    VII. upload, post or email any content that infringes privacy rights, intellectual property rights or other third party rights of any person or party;
    VIII. upload, post or email any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters or any other form of solicitation;
    IX. upload, post or email any content that contains computer viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware, devices, platforms or telecommunications equipment and/or the Website;
    X. interfere with, damage, disable, disrupt, impair, create an undue burden on, or gain unauthorized access to the Website, including the Company’s servers, networks or accounts;
    XI. cover, remove, disable, manipulate, block or obscure portions of the Website;
    XII. delete or revise any information provided by or pertaining to any other user of the Website;
    XIII. promote and/or generate revenue for Yourself and/or any third---party business activity;
    XIV.carry out any activity that is prohibited under the Act, and/or under any other applicable laws, rules or regulations;
    XV. post unauthorized commercial communications and manipulate or morph or alter or exploit any other User’s User Material.
    g. You hereby confirm that the Company has the right to determine whether any content, data or information published or shared by You on the Website is appropriate and complies with these Terms of Use, and accordingly remove any and/or all of Your User Material, and terminate Your access without prior notice. This shall be without prejudice to any other rights and remedies that the Company has under law and/or in equity and/or under this agreement.
    h. If You submit any User Material on the Website, You shall be deemed to have waived any rights, interest and ownership in the User Material and deemed to have put the contents of the User Material in the Company domain, making it open to reuse, reproduction, distribution, communication to the whatever form, adaptation, etc. You understand the risks associated with publishing User Material on the Website and agree that the Company shall not be responsible or liable for any digital alteration, manipulation, morphing, illegal exploitation, etc. of any User Material posted by You.
    i. You further agree that the Company shall not be responsible or liable to You for any threatening, defamatory, derogatory, obscene, offensive or illegal conduct by other users or any infringement of Your intellectual property rights, privacy rights, personal rights, etc. by other users of the Website.
  4. DISCLAIMER AND LIMITATION OF LIABILITY
    a. By accessing and/or using the website, You have read, understood and agree to be legally bound by the terms of this disclaimer. You agree that Your access to the website is at Your sole risk and at Your free will.
    b. The website and all material therein contained are distributed and transmitted by the Company on an "as is" and "as available on need" basis. The Company and its affiliates, associates and group companies, their respective directors, key managerial personnel, employees, officers, shareholders, agents, representatives, sub-contractors, consultants and third-party providers:
    i are not responsible or liable for any infection or contamination of Your system or device arising out of or in connection with Your use of the website or any connected website and do not warrant that the website, the server(s) that make the website available or any connected websites are free from viruses, trojan horses, worms, software bombs or similar items or processes or other harmful components;
    ii are not responsible or liable for interruptions, delays, inaccuracies, errors, or omissions arising out of Your use of the website or any connected website or with respect to the material and user material thereon; and
    iii do not warrant that the website, or any connected website, linked microsites, any materials, third-party content, services offered will be uninterrupted or error free or accurate or suit Your purpose.
    c. Every effort is made to keep the website running smoothly. However, the Company takes no responsibility for, and will not be liable for, the website being unavailable due to any reasons.
    d. The entire risk as to the quality, accuracy, adequacy, completeness, fitness, correctness and validity of any material and use of and access to the website or any connected website rests solely with You.
    e. We are not responsible for any such third-party content that may be accessed via the website, nor the organizations publishing those third party websites, and hereby disclaim any responsibility and liability for such content.
    f. To the fullest extent permissible by law, the Company, its affiliates, associates and group companies, and their respective directors, key managerial personnel, employees, officers, shareholders, agents, representatives, sub-- -contractors, consultants and third--party providers shall not be liable for any loss and/or damage and/or claims of any kind (whether in contract, tort or breach of statutory duty or otherwise) arising out of or in connection with the website and/or materials and/or user material and/or any connected third party website including without limitation:
    i Indirect or consequential loss;
    ii Loss of profits or revenue or savings or other economic loss;
    iii Incidental, direct, or special loss or similar damages;
    iv Loss of or damage to data
    v Loss of business, reputation or goodwill; and/or
    vi Wasted or lost management time;
    even if advised of the possibility of such loss or damage or if such loss or damage was foreseeable.
    g. Notwithstanding the foregoing, in no event shall the Company or its affiliates, associates and group companies’ liability to You for any and all losses, damages or claims (whether in contract, tort, breach of statutory duty or otherwise) exceed the amount paid by You, if any, for accessing the website.
    h. If you are dissatisfied with the website or with these terms of use, your sole and exclusive remedy is to discontinue accessing or using the website.
  5. INDEMNITY
    You agree to fully indemnify, defend and hold harmless the Company, its affiliates, associates and group companies, and their respective directors, key managerial personnel, employees, officers, shareholders, agents, representatives, sub-contractors, consultants and third party providers from and against all losses, claims and damages including legal fees, resulting from: (i) Your violation of any term of these terms of use; (ii) Your violation of any third party right, including without limitation any publicity, privacy, or intellectual property right; (iii) Your breach of any applicable laws; (iv) any unauthorized, improper, illegal or wrongful use of Your account by any person, including a third party, whether or not authorized or permitted by You; and (v) your breach of any representation, warranty, covenant or undertaking under these terms of use or under applicable law. This indemnification obligation will survive the expiry or termination of these terms of use and your use of the website.
  6. NOTICE AND SUPPORT
    a. If You believe that the Website contains any data, information, content or material that could be in violation of above and/or in violation of any applicable provision of the Act or rules thereunder, You may notify the Company of the same by sending an email notification at legal@pramahikvision.com. By doing so, please remember that You are initiating a legal process. Do not make false claims. Misuse of this process may result in the suspension of Your account (if any) and/or other legal consequences. Please note that this provision shall be governed by applicable laws in India including relevant provisions of the Act, Information Technology (Intermediaries Guidelines) Rules, 2011, etc. You may seek independent legal advice with respect to this legal procedure at Your sole cost, expense and consequences.
    b. If You have any questions, queries or complaints with respect to the Website, then such correspondence should be directed to the grievance officer at legal@pramahikvision.com or alternatively You can write to:
  7. TERMINATION
    The Company reserves the right to terminate Your access to all or part of the Website, at its sole discretion, without notice and without liability either to the Company or its directors, key managerial personnel, officers, employees, either for convenience or for any reason, including in the event of suspected or actual breach byYou of any of these Terms of Use, the Privacy Policy, violation of any law including the Act and/or rules thereunder or any other regulation, or for any other reason that the Company deems fit.
  8. MISCELLANEOUS
    a. The fastest and easiest way to notify the Company of any grievance is by sending an email notification to our grievance officer at legal@pramahikvision.com or alternatively You can write to:
    Legal officer
    Prama Hikvision India Private Limited
    Office No. 1-4, 2nd Floor, Siddhivinayak Arcade,
    Akruli Cross Road No. 1, Near Kandivali Station,
    Kandivali (East), Mumbai - 400 101 (Maharashtra)
    b. These Terms of Use contain the entire understanding between You and the Company and supersedes all prior understanding between the User and the Company in respect of the User's access and/or use of the Website.
    c. If any provision of these Terms of Use is found to be illegal, invalid or unenforceable, then to the extent to which such provision is illegal, invalid or otherwise unenforceable, it shall be severed and deleted and the remaining provisions shall survive and remain in full force and effect and continue to be binding and enforceable.
    d. You confirm that Your representations, warranties, undertakings and covenants, and the clauses relating to indemnities, limitation of liability, grant of license, governing law, confidentiality shall survive the efflux of time and the termination of these Terms of Use.
    e. Any express waiver or failure to exercise promptly any right under these Terms of Use will not create a continuing waiver or any expectation of non--enforcement.
    f. You agree that the Company shall be under no liability whatsoever to You in the event of non-availability of the Website or any portion thereof occasioned by Act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, satellite failure, network failures, server failures, failure of any public utility, terrorist attack, network maintenance, Website maintenance, server maintenance, or any other cause whatsoever beyond the control of the Company.
    g. The Company makes no representation that the Website is appropriate or available for use in locations other than India. Those who choose to access the Website from locations other than in India, do so on their own initiative and risk, and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
    h. These Terms of Use shall be governed by and construed in accordance with the laws of the India and be subject to the exclusive jurisdiction of the Courts at Mumbai, without giving effect to any principles of conflicts of law.